{"created":"2023-06-20T15:11:24.229444+00:00","id":7900,"links":{},"metadata":{"_buckets":{"deposit":"250c8f7d-82a8-4ee7-83bc-cd09d0edda05"},"_deposit":{"created_by":3,"id":"7900","owners":[3],"pid":{"revision_id":0,"type":"depid","value":"7900"},"status":"published"},"_oai":{"id":"oai:ynu.repo.nii.ac.jp:00007900","sets":["362:365:366:772"]},"author_link":["13213"],"item_6_alternative_title_21":{"attribute_name":"その他のタイトル","attribute_value_mlt":[{"subitem_alternative_title":"A study on applying the concept of management accounting to call centers as customer contact points"}]},"item_6_biblio_info_8":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2016-03","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicPageEnd":"194(194)","bibliographicPageStart":"181(181)","bibliographicVolumeNumber":"37","bibliographic_titles":[{"bibliographic_title":"横浜経営研究"}]}]},"item_6_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"本論文の目的は，オムニチャネル化が進む顧客購買のなかで，顧客接点かつ企業のフロントラインとして位置づけられるコールセンターを戦略的に運営していくための管理会計適用を考察することである．インタビューを通じて，コールセンターは，①顧客の反応を受け止める場，②顧客生涯価値の測定に寄与するデータ収集の場，③VOCを企業内部に発信する場，④顧客のロイヤルティを高める場であることが明らかになる．戦略的コールセンター・マネジメントの実践では，①コールセンター応対と財務指標を通じた経営管理の見える化，②コールセンターのプロフィットセンター化と業績評価のフレームワーク構築という視点から管理会計適用が可能である．","subitem_description_type":"Abstract"}]},"item_6_full_name_2":{"attribute_name":"著者(ヨミ)","attribute_value_mlt":[{"nameIdentifiers":[{},{}],"names":[{"name":"キミジマ, ミキコ"}]}]},"item_6_full_name_3":{"attribute_name":"著者別名","attribute_value_mlt":[{"nameIdentifiers":[{},{}],"names":[{"name":"Kimijima, Mikiko"}]}]},"item_6_publisher_35":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"横浜経営学会"}]},"item_6_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00246380","subitem_source_identifier_type":"NCID"}]},"item_6_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"03891712","subitem_source_identifier_type":"ISSN"}]},"item_6_text_4":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"横浜国立大学大学院国際社会科学研究院准教授"}]},"item_6_version_type_18":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"君島, 美葵子"}],"nameIdentifiers":[{"nameIdentifier":"13213","nameIdentifierScheme":"WEKO"},{"nameIdentifier":"50645900 ","nameIdentifierScheme":"e-Rad","nameIdentifierURI":"https://kaken.nii.ac.jp/ja/search/?qm=50645900 "}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2017-02-16"}],"displaytype":"detail","filename":"37-1-13.pdf","filesize":[{"value":"1.7 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"37-1-13.pdf","url":"https://ynu.repo.nii.ac.jp/record/7900/files/37-1-13.pdf"},"version_id":"ba9d7773-9f68-4bb1-ba44-a30236671045"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"顧客接点","subitem_subject_scheme":"Other"},{"subitem_subject":"フロントライン","subitem_subject_scheme":"Other"},{"subitem_subject":"コールセンター","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客生涯価値","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客ロイヤルティ","subitem_subject_scheme":"Other"},{"subitem_subject":"業績評価","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"顧客接点としてのコールセンターに対する管理会計適用の一考察: 戦略的コールセンター・マネジメントに向けたインタビュー調査","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"顧客接点としてのコールセンターに対する管理会計適用の一考察: 戦略的コールセンター・マネジメントに向けたインタビュー調査"}]},"item_type_id":"6","owner":"3","path":["772"],"pubdate":{"attribute_name":"公開日","attribute_value":"2017-02-16"},"publish_date":"2017-02-16","publish_status":"0","recid":"7900","relation_version_is_last":true,"title":["顧客接点としてのコールセンターに対する管理会計適用の一考察: 戦略的コールセンター・マネジメントに向けたインタビュー調査"],"weko_creator_id":"3","weko_shared_id":3},"updated":"2023-06-20T19:16:00.285154+00:00"}