@article{oai:ynu.repo.nii.ac.jp:00007704,
 author = {阿部, 周造 and 白井, 美由里},
 issue = {2},
 journal = {横浜経営研究},
 month = {Sep},
 pages = {1(89)--13(101)},
 title = {製品満足と店舗満足：携帯電話の事例},
 volume = {31},
 year = {2010}
}